Songs of Ink and Steel http://www.songsofinkandsteel.com Recent blog posts from my shop. en-US New Does Not Mean Chemically Immune: Tarnish, Gold Plating and the Myth of the Permanently Shiny Jewellery Box Fri, 02 Oct 2026 05:35:58 -0400 https://www.songsofinkandsteel.com/post/1519554657948/new-does-not-mean-chemically-immune https://www.songsofinkandsteel.com/post/1519554657948/new-does-not-mean-chemically-immune?pub=1790933758 VAT Included Does Not Mean “Every Possible Import Charge Included”: Customs, Carrier Fees and the €19 Surprise Fri, 02 Oct 2026 05:22:42 -0400 https://www.songsofinkandsteel.com/post/1519552371642/vat-included-does-not-mean-every https://www.songsofinkandsteel.com/post/1519552371642/vat-included-does-not-mean-every?pub=1790932962 When “I Wish Royal Mail Offered Free Postage” Becomes Sarcasm: Tone, Assumptions and the Two-Minute Escalation Fri, 02 Oct 2026 05:07:26 -0400 https://www.songsofinkandsteel.com/post/1519549089066/when-i-wish-royal-mail-offered-free https://www.songsofinkandsteel.com/post/1519549089066/when-i-wish-royal-mail-offered-free?pub=1790932046 Two Minutes Is Not an Investigation: Delivered Parcels, Missing Parcels and the Point Where Customer Service Turns Into a Fight Tue, 22 Sep 2026 08:06:16 -0400 https://www.songsofinkandsteel.com/post/1516908422910/two-minutes-is-not-an-investigation https://www.songsofinkandsteel.com/post/1516908422910/two-minutes-is-not-an-investigation?pub=1790078776 Custom Does Not Mean Already Sitting in a Drawer: Product Photos, Time Zones and the 6:27am Jewellery Emergency Fri, 11 Sep 2026 07:30:42 -0400 https://www.songsofinkandsteel.com/post/1515286398981/custom-does-not-mean-already-sitting-in https://www.songsofinkandsteel.com/post/1515286398981/custom-does-not-mean-already-sitting-in?pub=1789126242 The Package You Are Holding Was Delivered: Missing Parcels, Empty Parcels and the Curious Case of the Three-Year-Old Tracking Page Fri, 11 Sep 2026 07:26:14 -0400 https://www.songsofinkandsteel.com/post/1514058928056/the-package-you-are-holding-was https://www.songsofinkandsteel.com/post/1514058928056/the-package-you-are-holding-was?pub=1789125974 When a Complaint Becomes Leverage: Customs, Chargebacks, Reviews and the Difference Between a Mistake and a Shakedown Tue, 08 Sep 2026 11:43:55 -0400 https://www.songsofinkandsteel.com/post/1513326254604/when-a-complaint-becomes-leverage https://www.songsofinkandsteel.com/post/1513326254604/when-a-complaint-becomes-leverage?pub=1788882235 Three Working Hours Is Not Being Ignored: Customer Service, Clarifying Questions and the Myth of the 24/7 Small Business Tue, 08 Sep 2026 09:34:54 -0400 https://www.songsofinkandsteel.com/post/1513298348258/three-working-hours-is-not-being-ignored https://www.songsofinkandsteel.com/post/1513298348258/three-working-hours-is-not-being-ignored?pub=1788874494 Cancellation Is Not a Time Machine: What Happens When Your Order Has Already Left Sun, 16 Aug 2026 18:20:15 -0400 https://www.songsofinkandsteel.com/post/1508787173301/cancellation-is-not-a-time-machine-what https://www.songsofinkandsteel.com/post/1508787173301/cancellation-is-not-a-time-machine-what?pub=1786918815 The Return That Never Arrived: Why Proof of Postage Is Not Decorative Sun, 16 Aug 2026 18:11:37 -0400 https://www.songsofinkandsteel.com/post/1508785554419/the-return-that-never-arrived-why-proof https://www.songsofinkandsteel.com/post/1508785554419/the-return-that-never-arrived-why-proof?pub=1786918297