Introducing our elegant Oval Locket Necklace, crafted in 9ct yellow gold with exquisite heart detailing around the edge. This timeless piece serves as a beautiful way to keep your cherished memories close to your heart.
The locket features a classic oval shape, symbolizing eternal love and connection. The intricate heart detailing around the edge adds a touch of romance and sentimentality to the design, making it a meaningful gift or personal keepsake.
With our Oval Locket Necklace, you have the option of free photo printing or having photos fitted into the locket at an additional cost. This allows you to customize the locket with your most treasured photographs, creating a personalized piece that holds special meaning for you.
The necklace comes with a matching 18-inch chain, designed to complement the locket and ensure a comfortable fit. The combination of 9ct yellow gold and the delicate heart detailing makes this necklace a stunning and versatile accessory that can be worn on any occasion.
Whether you're looking for a heartfelt gift or a cherished memento for yourself, our Oval Locket Necklace with heart detailing is a perfect choice. It combines timeless elegance, sentimental value, and the ability to carry your precious memories with you wherever you go.
▪ Metal Made From: 375 9ct Yellow Gold
▪ Finish: Yellow Gold
▪ Height: 29mm
▪ Width: 17mm
▪ Weight: Approx. 1.2gm
▪ Handmade From Recycled Gold: Yes
▪ Metal Made From: .375 (9 carat) Yellow Gold
▪ Finish: Gold
▪ Style: Rope
▪ Length: 18 inches
▪ Width: 0.5mm
▪ Clasp Style: Spring Ring
▪ Chain End Thickness: 2.7mm
▪ Weight: Approx. 0.58gm
▪ Recycled Gold: Yes
▪ Add a personalised message card inside your gift box: https://www.etsy.com/uk/listing/1475751857
▪ Add a birthstone: https://www.etsy.com/uk/listing/1412072284
▪ Add a silver cleaning cloth: https://www.etsy.com/uk/listing/937999795/
▪ Alternative sterling silver and gold-plated sterling silver chains - https://www.etsy.com/shop/songsofinkandsteel/?etsrc=sdt§ion_id=28179878
▪ Alternative 9ct gold chains - https://www.etsy.com/shop/songsofinkandsteel/?etsrc=sdt§ion_id=28194995
Click the following link to read full care instructions for our pieces:
𝗣𝗛𝗢𝗧𝗢 𝗣𝗥𝗜𝗡𝗧𝗜𝗡𝗚 𝗔𝗡𝗗 𝗜𝗡𝗦𝗘𝗥𝗧𝗜𝗢𝗡
Our lockets include the option to include printed photos for no extra cost. This is a gift from me to you and is designed to complement my silversmithing work.
We offer two options for you to choose.
Option 1: Photo Printing Only
Your photos will be printed using dye sublimation technology for vibrant and durable superb-quality prints. We are happy to print up to five different photographs at the correct size for fitting (with a small overlap to give space for trimming to fit). We always include extra copies just in case of any small scissor mishaps!
𝗧𝗵𝗲𝘀𝗲 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗮𝗱𝗱𝗲𝗱 𝘀𝗲𝗽𝗮𝗿𝗮𝘁𝗲𝗹𝘆 𝗶𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗶𝗻𝘃𝗼𝗶𝗰𝗲 𝗮𝗻𝗱 𝘄𝗶𝗹𝗹 𝗻𝗼𝘁 𝗰𝗼𝗺𝗲 𝗽𝗿𝗲-𝗳𝗶𝘁𝘁𝗲𝗱.
We recommend that your photos be attached using double sided adhesive tape so they can be easily removed and changed without damage to the locket or photos. You can also use PVA (for non-removable photos) or glue dots available at most stores.
Option 2: Photo Printing and Fitting
Your photos will be printed using dye sublimation technology for vibrant and durable superb-quality prints. We will print up to two photographs at the correct size, and fit however you would like them fitting. If you take this option, please remember to let me know which sides you would like each photo to be inserted and any cropping you would like me to do. If you choose inside engraving and this option, please be aware that this will cover up the engraving if you choose to add photos to the side that you have engraved.
Please send your photos to songsofinkandsteel [!at] gmail.com after purchase quoting your name and order number in the subject line or send us a message directly. If we do not receive these before it is time to ship your order, your locket will be sent without them to prevent delays. 𝗪𝗲 𝗱𝗼 𝗻𝗼𝘁 𝗰𝗵𝗮𝗿𝗴𝗲 𝗳𝗼𝗿 𝗽𝗵𝗼𝘁𝗼𝘀 𝘁𝗼 𝗯𝗲 𝗽𝗿𝗶𝗻𝘁𝗲𝗱. Should you wish us to send photos after it has been shipped, we will be happy to do this at the cost of postage only.
𝘗𝘭𝘦𝘢𝘴𝘦 𝘳𝘦𝘮𝘦𝘮𝘣𝘦𝘳 𝘵𝘩𝘢𝘵 𝘵𝘩𝘦 𝘱𝘩𝘰𝘵𝘰 𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘤𝘢𝘯 𝘰𝘯𝘭𝘺 𝘦𝘷𝘦𝘳 𝘣𝘦 𝘢𝘴 𝘨𝘰𝘰𝘥 𝘢𝘴 𝘵𝘩𝘦 𝘰𝘳𝘪𝘨𝘪𝘯𝘢𝘭 𝘪𝘮𝘢𝘨𝘦. 𝘞𝘦 𝘢𝘳𝘦 𝘢𝘭𝘸𝘢𝘺𝘴 𝘩𝘢𝘱𝘱𝘺 𝘵𝘰 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘢𝘥𝘷𝘪𝘤𝘦 𝘰𝘯 𝘵𝘩𝘦 𝘣𝘦𝘴𝘵 𝘱𝘩𝘰𝘵𝘰𝘴 𝘵𝘰 𝘶𝘴𝘦.
We are happy to send your order directly to your recipient. A personalised message can be added – this will be printed onto the gift receipt and enclosed with your order. No pricing information will be given, and it comes beautifully presented in a signature Songs of Ink and Steel embossed box as standard.
As all our pieces are handmade, the time taken to dispatch varies. You will find this information on this page, at the checkout and on your confirmation email. Postage upgrades do not change the time that it takes to make your piece, only the speed we ask the postal service to deliver to you. If you need your item sooner than shown, please do get in touch to see if we can help.
We aim to make and dispatch as soon as possible. Our studio is based in Derbyshire in the United Kingdom and our pieces ship directly from here. If you need your piece sooner than the processing time shows on this listing, please do contact me as I may still be able to help.
Please follow this link for more information: https://songsofinkandsteel.co.uk/pages/current-turnaround-times
𝗟𝗘𝗚𝗔𝗟 𝗖𝗢𝗠𝗣𝗟𝗜𝗔𝗡𝗖𝗘 𝗔𝗡𝗗 𝗛𝗔𝗟𝗟𝗠𝗔𝗥𝗞𝗜𝗡𝗚
The hallmark of a UK Assay Office is proof that an item (in all its parts) is of the standard of fineness indicated by the hallmark struck on that item and can be independently verified by any qualified metalsmith or jeweller. All our pieces that are of the correct weight are fully hallmarked with the London Goldsmiths Assay Office so you can always be sure of the highest possible quality when buying from us. Please be aware that a 925 stamp is not a hallmark.
For full hallmarking information and our dealers notice, please click the following link:
𝗥𝗘𝗧𝗨𝗥𝗡𝗦 𝗔𝗡𝗗 𝗘𝗫𝗖𝗛𝗔𝗡𝗚𝗘𝗦
We offer a refund or exchange within 14 days of purchase on all non-personalised items if it is in its original packaging and condition. Exchanges must be for the same value or higher. If a personalised item is unsuitable, we will happily work with you to try and resolve the problem by modifying the item. Modifying the item includes any of the following:
▪ Adding text/symbols if the product allows space for it on the same side (Free)
▪ Adding text/symbols if the product allows space for it on the back (£5)
▪ Adding extensions links/removing extension links (£5)
▪ Adding gems/pearls/charms (Cost of the add on)
▪ Resizing of rings to a more suitable size (£15)
▪ Re-engraving with a different font (£15)
We cannot accept refunds or exchanges on earrings for hygiene reasons.
We offer a year's guarantee on all our products. The guarantee lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as silk, leather, or waxed cotton. Please note the care instructions issued with your purchase as not following these will void your guarantee.
𝗕𝗘𝗦𝗣𝗢𝗞𝗘 𝗔𝗡𝗗 𝗣𝗘𝗥𝗦𝗢𝗡𝗔𝗟𝗜𝗦𝗘𝗗 𝗢𝗥𝗗𝗘𝗥𝗦
A custom order is any order that is commissioned, modified, personalised, customised, or manufactured in accordance with your specific requirements. This includes (but is not limited to):
▪ Any item that includes any engraving - including those separate from the main item (such as pendants or bracelets with added discs).
▪ Any piece that has the finish changed - including the addition or removal of oxidation and/or metal plating not offered as standard on the drop-down choices.
▪ Any piece of non-standard size that cannot be selected in our drop-down choices.
▪ Any piece that has been specifically designed in direct collaboration with you, the customer.
These items are excluded from returns or exchanges as per The Consumer Protection (Distance Selling) Regulations 2000 unless faulty. A link to the full act can be found here: https://www.legislation.gov.uk/uksi/2000/2334/contents/made and applies to all countries that we sell to.
Royal Mail Tracked 48 – Your order will be sent via Royal Mail once made. We offer Royal Mail Tracked 48 service completely FREE OF CHARGE on all standard deliveries within the UK. The delivery time guide is 2 working days, you will receive your orders tracking number on your dispatch email.
International Postage – Your order will be sent via Royal Mail’s International tracked and signed for service. The carrier outside the UK will depend on the destination country. The delivery time varies dependant on destination but is usually up to 7 days for Europe and 10-14 days worldwide. Please see www.royalmail.co.uk for further details.
During busy periods, published delays and/or periods of industrial action you may wish to consider upgrading your shipping at the checkout. To check for any delays in your area, please see https://personal.help.royalmail.com/app/answers/detail/a_id/12556
𝗜𝗠𝗣𝗢𝗥𝗧 𝗗𝗨𝗧𝗜𝗘𝗦 𝗔𝗡𝗗 𝗖𝗨𝗦𝗧𝗢𝗠𝗦 𝗖𝗛𝗔𝗥𝗚𝗘𝗦
When ordering to a country outside of the UK, your items may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
1-3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We want you to be fully informed about your rights, and how Songs of Ink and Steel uses your data; for example, we will explain things such as how we combine data to build a picture of you.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We will notify you of any significant changes, but you are welcome to come back and check it whenever you wish.
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
In certain circumstances, we need your personal data to comply with our contractual obligations.For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Songs of Ink and Steel.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers.We also combine the ordering history of many customers to identify trends and ensure we can keep up with demand, or develop new products.
We will also use your address details to send you marketing information by post, telling you about products that we think might interest you.
When do we collect your personal data?
When you visit any of our websites, and use your account to buy products on the phone, by fax in person or online.
When you create an account with us.
When you purchase a product in person or by phone but don’t have an account.
When you engage with us on social media.
When you download or install one of our apps.
When you contact us by any means with queries, complaints etc.
When you ask our team to email you information about a product.
When you choose to complete any surveys we send you.
When you comment on or review our products and services.
Any individual may access personal data related to them, including opinions. So if your comment or review includes information about a member of staff who provided that service, it may be passed on to them if requested.
When you fill in any forms we may collect your personal data.
When you’ve given a third party permission to share with us the information they hold about you.
We collect data from publicly-available sources (such as Companies House) when you have given your consent to share information or where the information is made public as a matter of law.
What sort of personal data do we collect?
If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders, receipts and payment details, email and telephone number. For your security, we’ll also keep a record of your login password.
Details of your interactions with us by telephone, email and online.For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, brands you show interest in, web pages you visit and how and when you contact us.
Copies of documents you provide to prove your age or identity where the law requires this (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.
Details of your visits to our websites or apps, and which site you came from to ours.
Payment card information.
Your comments and product reviews.
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
How and why do we use your personal data?
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.
Here’s how we’ll use your personal data and why:
To process any orders that you make by using our websites or apps. If we don’t
collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
If we discover any criminal activity or alleged criminal activity through our use of fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text and telephone about relevant products and services including tailored special offers, discounts, promotions, events and so on. Of course, you are free to opt out of hearing from us by any of these channels at any time.
To send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable
to comply with our legal obligations.
To display the most interesting content to you on our websites or apps, we’ll use data we hold about your favourite brands or products and so on. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
For example, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.
To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having to comply with our contractual or legal obligations to share data with law enforcement.
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
Combining your data for personalised direct marketing
We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data, for example your ordering history. For this purpose, we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us – such as Companies House
How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised,
for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
Orders - When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.
Who do we share your personal data with?
We sometimes share your personal data with trusted third parties.For example, delivery couriers, for fraud management, to handle complaints, to help us personalise our offers to you and so on.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
We provide only the information they need to perform their specific services.They may only use your data for the exact purposes we specify in our contract with them.We work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your data held by them will either be deleted or
Examples of the kind of third parties we work with are:
IT companies who support our website and other business systems.
Operational companies such as delivery couriers.
Direct marketing companies who help us manage our electronic communications with you.
Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis.
Where your personal data may be processed:
International orders - If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to the UK.
Protecting your data outside the EEA - The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA. For example, this might be required in order to fulfil your order, process your payment details or provide support services. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts, please contact our Customer Service Team.
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
What are your rights over your personal data
You have the right to request:
Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.
Review by a staff member of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You have the right to request a copy of any information about you that Songs of Ink and Steel holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact our Customer Service Team. If we choose not to action your request, we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent, by doing so Songs of Ink and Steel will be unable to continue trading with you.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.
Email us at firstname.lastname@example.org
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
We include a two part recycled plastic box that includes our logo. The inside is high quality white foam to protect the bottom of your jewellery, with specialised jewellery wadding to protect the top. This box will be placed inside a recycled blue bag alongside a care card for your jewellery and a polishing cloth if appropriate.
All pendants will arrive on an 18" chain matching the colour and metal of the pendant bail. These chains can be upgraded to any chain in our collection, so please do not hesitate to contact us if you would prefer a different length, metal or style ad we will be happy to swap this for you. Costs of chain upgrades will vary between chain lengths, metals and styles.
𝙍𝙞𝙣𝙜𝙨: For wider rings 7mm+, ensure that you measure close to the joint as this is the widest part of your finger and may differ from your standard size. We always recommend getting sized by a jeweller for large width rings. Visit our blog post for ring sizing conversions and our recommended tips at: https://songsofinkandsteel.co.uk/pages/ring-sizing
𝘽𝙧𝙖𝙘𝙚𝙡𝙚𝙩𝙨: The "average" adult female wrist size is 60mm+ in diameter. The "average" adult male wrist size is 65mm+.
If there is any transit damage to the goods, shortages or incorrect goods, it is your responsibility to let me know within 3 days of receipt. (All goods are sent using a tracked service, so if someone is signing for the goods on your behalf, please remember that this policy will still apply).
Any faulty/damaged items must be reported including photographic evidence and either a full refund or an exchange will be provided upon return. I do not and can not accept any responsibility for items not received by me so please always use a tracked service to return.
Of course! The processing speed is the time it takes for us to make, engrave, polish and package your piece and the shipping speed is how fast you would like the postal service to deliver it.
So, for example, two people buy the same item on the same day. The item has a processing time of 5 business days. Person 1 chooses standard postage. Person 2 chooses next day delivery. Their items will be taken to the post office on the same day (as the items have the same processing speed and therefore take the same amount of time to make) but person 1's item is posted using standard postage, while person 2 gets theirs posted next day delivery.
If available - you can purchase our "priority processing" which ships the same working day where possible.
We are always happy to replace any jewellery that has a manufacturing fault. We are unfortunately not able to replace any jewellery that has been accidentally damaged or any damaged through fair wear and tear.
Fair wear and tear is not a fault and you have no right to return, refund or exchange if a problem arises because of failure to follow any care instructions you were given on purchase as this will fall under misuse. Please do not assume that because other items of jewellery that you may own tolerate a level of wear and tear that all items can be treated the same.
In the UK it is illegal to sell or describe any item as sterling silver, solid gold (any carat), platinum or palladium if they are over the required weight threshold unless it is hallmarked by the Assay Office.
The hallmark of a UK Assay Office is your guarantee that an item (in all its parts) is of the standard of fineness indicated by the hallmark struck on that item.
The hallmark comprises of three parts - a sponsors mark (who sent the piece for hallmarking), a fineness mark which tells you the precious metal content and the assay office mark of the office that tested and hallmarked the piece.
For more information and our dealers notice, please visit: https://www.songsofinkandsteel.com/post/1011038930486
We aim to make and dispatch all standard orders where possible within 5 working days. These can be identified on the checkout upgrades as "Standard Processing".
Sometimes, when we are awaiting cast accents, certain types of wire, faceplates and some of our less common gemstones we need to extend the time needed to make and dispatch your piece to 3-5 weeks before dispatch. These can be identified on the checkout upgrades as "Pre-Order Processing".
For complex pieces that require casting, the less common gemstones, and certain types of locket hinges we need to extend the time needed to make and dispatch your piece to 8-10 weeks before dispatch. These can be identified on the checkout upgrades as "Back Order Processing".
We try to have all of the items that we have available to purchase on the website in stock but as we hand-make our items, occasionally things do go wrong and we go out of stock as supplies may not be available. If this happens we will offer a refund, an alternative or give you a date as to when we estimate they will be back in stock. It will be your choice which to go for.
We use a rotary engraver for the majority of our pieces. This type of engraver utilises a motorised spindle and a cutting tool (bit) that rotates with the spindle, removing areas of the metal by cutting them away with a sharp point. Because it removes the metal in the shape of your engraved message, your jewellery will not have a flat surface after engraving. The result of this is long lasting jewellery that you can treasure that will not wear away.
We always use open jump rings to attach to our bracelets. Once you are happy with the positioning, we recommend tightening these into their position. This can easily be done with no tools, but for a tighter and more secure fit we do recommend pliers.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):https://ec.europa.eu/consumers/odr