Let this handmade necklace be the ode to rising from the ashes. Often thought to be the symbol for new beginnings, this is the perfect gift for anyone embarking on a new journey in their life. Whether the journey is a new home, graduation, or even a new pair of shoes, your recipient is sure to love this stunning phoenix - especially with it's stunning attention to detail in the wings.
▪ Made From: Stainless Steel
▪ Height: 20mm
▪ Width: 20mm
Add your special words of up to 40 characters and we will engrave a stunning sterling silver charm with your special message in our standard font (Font 3). This is then added to our standard 18" sterling silver trace chain to create a beautiful gift that will be loved. If you would prefer us to use a different font on your disc or if you would prefer us to attach your charm using a ring instead of a lobster claw, please leave us a note in the "Message to Seller" box at the checkout. Please note that there is a 20 character limit per side (including spaces and punctuation). If there is a problem with your layout for any reason, we will contact you prior to engraving.
To add a further special touch to your gift, your sterling silver charm can be upgraded at a small extra cost - this includes changing the metal finish of the disc to a shining 18ct yellow or rose gold, adding one of our sparkling Swarovski crystal birthstones or adding a meaningful symbol that is close to your heart.
For more information on specific upgrades and to upgrade your standard charm disc, please click one of the below links and add your choice of upgrade to your basket.
▪ STERLING SILVER ▪
⯌20 characters plus one symbol on shiny silver disc - https://www.etsy.com/uk/listing/648316145
⯌32 characters plus one birthstone on shiny silver disc - https://www.etsy.com/uk/listing/668984450
▪ 18CT ROSE GOLD VERMEIL ▪
⯌40 characters on rose gold disc- https://www.etsy.com/uk/listing/668985118
⯌20 characters plus one symbol on rose gold disc - https://www.etsy.com/uk/listing/668983428
⯌32 characters plus one birthstone on rose gold disc - https://www.etsy.com/uk/listing/682830481
▪ 18CT YELLOW GOLD VERMEIL ▪
⯌40 characters on yellow gold disc - https://www.etsy.com/uk/listing/682831019
⯌20 characters plus one symbol on yellow gold disc - https://www.etsy.com/uk/listing/682829383
We include an 18 inch hallmarked Sterling Silver trace chain as standard with this pendant. This length is designed to fall just below the throat at the collarbone.
If you prefer a different length or style of chain with your jewellery, please add the chain upgrade of your choice to your basket and we will change it for you. These chains are discounted from our standard prices to reflect the upgrade.
▪ STERLING SILVER ▪
⯌.8mm Cable Chain: https://www.etsy.com/uk/listing/714454048
⯌1mm Bead Chain: https://www.etsy.com/uk/listing/728313965
⯌1mm Box Chain: https://www.etsy.com/uk/listing/470871598
⯌1mm Curb Chain: https://www.etsy.com/uk/listing/728317811
⯌1mm Rope Chain: https://www.etsy.com/uk/listing/714277360
⯌1mm Snake Chain: https://www.etsy.com/uk/listing/727952791
⯌1mm Singapore Chain: https://www.etsy.com/uk/listing/728324355
⯌1mm Trace Chain: https://www.etsy.com/uk/listing/728135601
⯌1.1mm Serpentine Chain: https://www.etsy.com/uk/listing/714461524
▪ ROSE GOLD DIPPED STERLING SILVER ▪
⯌.8mm Foxtail Chain: https://www.etsy.com/uk/listing/729375995
⯌1mm Cable Chain: https://www.etsy.com/uk/listing/729380223
⯌1mm Curb Chain: https://www.etsy.com/uk/listing/729378253
⯌1mm Diamond Cut Curb Chain: https://www.etsy.com/uk/listing/715512176
▪ SOLID 9CT ROSE GOLD ▪
⯌.5mm Diamond Cut Curb Chain: https://www.etsy.com/uk/listing/714463916
▪ YELLOW GOLD DIPPED STERLING SILVER ▪
⯌.8mm Foxtail Chain: https://www.etsy.com/uk/listing/729372919
⯌1mm Cable Chain: https://www.etsy.com/uk/listing/715523060
⯌1mm Curb Chain: https://www.etsy.com/uk/listing/715520906
⯌1mm Diamond Cut Curb Chain: https://www.etsy.com/uk/listing/715514198
▪ SOLID 9CT YELLOW GOLD ▪
⯌1mm Diamond Cut Snake Chain: https://www.etsy.com/uk/listing/728316517
⯌1mm Trace Chain: https://www.etsy.com/uk/listing/728309981
▪ SOLID 9CT WHITE GOLD ▪
⯌1mm Hammered Trace Chain: https://www.etsy.com/uk/listing/714464702
We include a white two part box with this piece that includes our logo in Dark Blue. The inside is high quality foam which shows white as standard, but can be reversed to black for more dramatic gift giving!
⯌Premium Luxury Box: You can upgrade to our white hinged box with a gorgeous grey velvet inner here: https://www.etsy.com/uk/listing/692400953
★𝗢𝗧𝗛𝗘𝗥 𝗨𝗦𝗘𝗙𝗨𝗟 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡★
▪ SIZING FOR RINGS AND BRACELETS ▪
⯌Rings: For rings 10mm+, ensure that you measure close to the joint as this is the widest part of your finger and may differ from your standard size. For more information about sizing correctly and for common sizing conversions, please take a look at our blog post: https://www.songsofinkandsteel.com/post/419532562026
⯌ Bracelets: The "average" adult female wrist size is 60mm+ in diameter. The "average" adult male wrist size is 65mm+.
▪ SIZING FOR NECKLACE CHAINS ▪
⯌14in/36cm - Best for children and young adults.
⯌16in/41cm - Falls perfectly around the base of the neck like a collar. On a petite woman it will hit your collarbone while for plus size women it might feel more like a choker.
⯌18in/46cm - Our standard length chain. Falls just below the throat at the collarbone.
⯌20in/51cm - Will fall a few inches below the collarbone and allow a little more breathing room. Perfect for a low, plunging neckline or if you want to wear it over a turtleneck.
⯌22in/56cm - Falls at or above a low neckline.
⯌24in/61cm - Falls below any neckline.
⯌36in/91cm - Hangs below the bosom. Can be worn as a single strand or can be doubled for an 18 inch necklace.
▪ HALLMARKING ▪
⯌Standard Hallmarking: We conform to all UK regulations in respect to Hallmarking with the Assay office. This means that we hallmark all of our items. The only exceptions are items which fall beneath the specified weight thresholds which are 1 gram for gold, 7.78 grams for silver, 0.5 grams for platinum and 1 gram for palladium.
⯌Underweight Items: We are happy to hallmark any items below this weight, but there will be an extra charge of £20 for doing so as this will not have been factored into our pricing for that item as it isn't required as standard.
▪ MATERIALS ▪
⯌Possible Differences: Although we try our hardest to show you an accurate representation of what you will receive - there may be small differences as each item is made to order and not mass produced. Please be aware that monitors may also show colour differences. All Items will be accurately described in the listing information.
For more information, please see our blog post - https://www.songsofinkandsteel.com/post/537276227386
⯌Gemstones: All gemstones that we use are responsibly sourced and always genuine unless otherwise stated. Due to natural variation in Gemstones and semi-precious stones, we cannot guarantee that each item will be identical to that shown, or that multiple orders of the same item would be a complete match.
▪ POSTAGE OPTIONS ▪
⯌United Kingdom: 2nd Class Signed for postage is included with all purchases which takes between 1-5 business days for delivery. If you need your items a little bit sooner, you can upgrade your postage at the checkout to 1st Class Signed for which takes between 1-3 business days or Special Delivery which guarantees delivery by 1pm on the next working day.
⯌International: Tracked and Signed Priority Postage is our standard international postage option. This takes between 1-6 weeks for delivery depending on customs clearance. If you need your items sooner, you can upgrade to a 3-5 business day courier at the checkout. The courier service we use is UPS Express.
Upgrades to shipping speed or provider do not change the time it takes us to make and dispatch your item or your position in the queue as we work on orders in the order that we receive them.
▪ RETURNS AND EXCHANGES ▪
⯌Personalised Orders: We engrave our pieces to create bespoke items especially for you. Although we are always happy to try and help if we have made an error or if the item is faulty, we regret we are unable to offer refunds or exchanges on personalised orders. This includes (but is not limited to) orders where the personalisation can be separated from the main piece such as bracelets or pendant sets.
⯌Items Without Personalisation: For us to accept a return or an exchange on a non-personalised item, the label attached to your item needs to still be attached to your piece. Do not remove this label unless you are completely happy and want it to live with you forever. This is to confirm that the item has not been used or worn for hygiene reasons.
⯌How to Return or Exchange: Just send us a message within 14 days of receipt and we will give you your returns code and full instructions. We will not accept a return or an exchange that has not been authorised or any that were not received within the previous 14 days - these will be returned to sender.
▪ FAULTS ▪
⯌About Faults: We are always happy to replace any jewellery that is has a manufacturing fault. However, we don’t replace if an item is damaged accidentally or through general wear and tear. Because of this, it’s very important for us to understand how and why any problems occur, and then see what help that we can provide for you.
⯌Manufacturing Faults: Types of fault that we would consider a manufacturing fault would include items that are broken at the solder join, or have a faulty clasp that does not open and close as it should. They do not include chain breaks or tarnish.
⯌Chain Breaks: We only replace chains that have a faulty clasp (for example, the spring ring or lobster claw at the end). This is deemed as a manufacturing fault as the spring rings are designed to last for over 2000 uses (opening and closing) before they begin to seize or the spring stops working. This should be more than enough usage to see people through average wear. If left unattended, the spring rings may tarnish, but should still function as intended. If a chain breaks elsewhere, this is the result of some sort of pressure or force. These sort of chain breaks are usually down to accidental pressure - whether that is due to being caught on a button or zip or finger, or simply because the pendant on it was too heavy for it to be supported by this type of chain over a long term. It is completely accidental, but it is not a fault as we do not replace chains broken through accidental damage.
⯌Tarnish: As tarnish is not a manufacturing fault, a refund or an exchange will not be provided. Tarnish is the one thing that no-one likes to talk about, but it really does happen to everyone. Over the years, we’ve been asked many times “will my sterling silver jewellery tarnish?”. In short, yes. The good news is that you can prevent the tarnishing from occurring, remove it if it does occur and that the tarnishing, or oxidation process, in no way indicates poor quality jewellery or a manufacturing fault. For more information, please visit - https://www.songsofinkandsteel.com/post/415437375456
⯌Stone Loss: This will be assessed on a case by case basis to ascertain if the stone came loose through general wear and tear or through a manufacturing fault. It is recommended that you visit your local jeweller each year for a clean and polish, and to have all stones and settings checked to ensure they are secure and have not loosened due to accidental damage or wear and tear.
1-3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We want you to be fully informed about your rights, and how Songs of Ink and Steel uses your data; for example, we will explain things such as how we combine data to build a picture of you.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We will notify you of any significant changes, but you are welcome to come back and check it whenever you wish.
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
In certain circumstances, we need your personal data to comply with our contractual obligations.For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Songs of Ink and Steel.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers.We also combine the ordering history of many customers to identify trends and ensure we can keep up with demand, or develop new products.
We will also use your address details to send you marketing information by post, telling you about products that we think might interest you.
When do we collect your personal data?
When you visit any of our websites, and use your account to buy products on the phone, by fax in person or online.
When you create an account with us.
When you purchase a product in person or by phone but don’t have an account.
When you engage with us on social media.
When you download or install one of our apps.
When you contact us by any means with queries, complaints etc.
When you ask our team to email you information about a product.
When you choose to complete any surveys we send you.
When you comment on or review our products and services.
Any individual may access personal data related to them, including opinions. So if your comment or review includes information about a member of staff who provided that service, it may be passed on to them if requested.
When you fill in any forms we may collect your personal data.
When you’ve given a third party permission to share with us the information they hold about you.
We collect data from publicly-available sources (such as Companies House) when you have given your consent to share information or where the information is made public as a matter of law.
What sort of personal data do we collect?
If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders, receipts and payment details, email and telephone number. For your security, we’ll also keep a record of your login password.
Details of your interactions with us by telephone, email and online.For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, brands you show interest in, web pages you visit and how and when you contact us.
Copies of documents you provide to prove your age or identity where the law requires this (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.
Details of your visits to our websites or apps, and which site you came from to ours.
Payment card information.
Your comments and product reviews.
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
How and why do we use your personal data?
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.
Here’s how we’ll use your personal data and why:
To process any orders that you make by using our websites or apps. If we don’t
collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
If we discover any criminal activity or alleged criminal activity through our use of fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text and telephone about relevant products and services including tailored special offers, discounts, promotions, events and so on. Of course, you are free to opt out of hearing from us by any of these channels at any time.
To send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable
to comply with our legal obligations.
To display the most interesting content to you on our websites or apps, we’ll use data we hold about your favourite brands or products and so on. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
For example, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.
To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having to comply with our contractual or legal obligations to share data with law enforcement.
To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
Combining your data for personalised direct marketing
We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data, for example your ordering history. For this purpose, we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us – such as Companies House
How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised,
for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
Orders - When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.
Who do we share your personal data with?
We sometimes share your personal data with trusted third parties.For example, delivery couriers, for fraud management, to handle complaints, to help us personalise our offers to you and so on.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
We provide only the information they need to perform their specific services.They may only use your data for the exact purposes we specify in our contract with them.We work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your data held by them will either be deleted or
Examples of the kind of third parties we work with are:
IT companies who support our website and other business systems.
Operational companies such as delivery couriers.
Direct marketing companies who help us manage our electronic communications with you.
Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis.
Where your personal data may be processed:
International orders - If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to the UK.
Protecting your data outside the EEA - The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA. For example, this might be required in order to fulfil your order, process your payment details or provide support services. If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts, please contact our Customer Service Team.
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
What are your rights over your personal data
You have the right to request:
Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.
Review by a staff member of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You have the right to request a copy of any information about you that Songs of Ink and Steel holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact our Customer Service Team. If we choose not to action your request, we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent, by doing so Songs of Ink and Steel will be unable to continue trading with you.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.
Email us at firstname.lastname@example.org
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
We include a white two part box with this piece that includes our logo in Dark Blue. The inside is high quality foam which shows white as standard, but can be reversed to black for more dramatic gift giving! All pendants will arrive on an 18" sterling silver trace chain unless otherwise stated.
Tarnish during transit is unlikely due to careful packaging. For long lasting tarnish protection for your jewellery after it arrives, we highly recommend purchasing our tarnish resistant coating and polishing cloth as this is easily remedied with a quick polish before wear.
𝙍𝙞𝙣𝙜𝙨: For rings 10mm+, ensure that you measure close to the joint as this is the widest part of your finger and may differ from your standard size. We always recommend getting sized by a jeweller for large width rings.
𝘽𝙧𝙖𝙘𝙚𝙡𝙚𝙩𝙨: The "average" adult female wrist size is 60mm+ in diameter. The "average" adult male wrist size is 65mm+.
If there is any transit damage to the goods, shortages or incorrect goods, it is your responsibility to let me know within 3 days of receipt. (All goods are sent using a tracked service, so if someone is signing for the goods on your behalf, please remember that this policy will still apply).
Any faulty/damaged items must be reported including photographic evidence and either a full refund or an exchange will be provided upon return. I do not accept any responsibility for items not received by me so please use a tracked service.
𝙋𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙨𝙚𝙙 𝙊𝙧𝙙𝙚𝙧𝙨: We engrave our pieces to create bespoke items especially for you. Although we are always happy to try and help if we have made an error or if the item is faulty, we regret we are unable to offer refunds or exchanges on personalised orders.
𝙄𝙩𝙚𝙢𝙨 𝙒𝙞𝙩𝙝𝙤𝙪𝙩 𝙋𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙨𝙖𝙩𝙞𝙤𝙣: For us to accept a return or an exchange on a non-personalised item, the label attached to your item needs to still be attached to your piece. Do not remove this label unless you are completely happy. This is to confirm that the This is to confirm that the item has not been used or worn for hygiene reasons.
𝘜𝘱𝘨𝘳𝘢𝘥𝘦𝘴 𝘵𝘰 𝘴𝘩𝘪𝘱𝘱𝘪𝘯𝘨 𝘴𝘱𝘦𝘦𝘥 𝘰𝘳 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘥𝘰 𝘯𝘰𝘵 𝘤𝘩𝘢𝘯𝘨𝘦 𝘵𝘩𝘦 𝘵𝘪𝘮𝘦 𝘪𝘵 𝘵𝘢𝘬𝘦𝘴 𝘶𝘴 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘢𝘯𝘥 𝘥𝘪𝘴𝘱𝘢𝘵𝘤𝘩 𝘺𝘰𝘶𝘳 𝘪𝘵𝘦𝘮 𝘰𝘳 𝘺𝘰𝘶𝘳 𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯 𝘪𝘯 𝘵𝘩𝘦 𝘲𝘶𝘦𝘶𝘦 𝘢𝘴 𝘸𝘦 𝘸𝘰𝘳𝘬 𝘰𝘯 𝘰𝘳𝘥𝘦𝘳𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘰𝘳𝘥𝘦𝘳 𝘵𝘩𝘢𝘵 𝘸𝘦 𝘳𝘦𝘤𝘦𝘪𝘷𝘦 𝘵𝘩𝘦𝘮.
So, for example, two people buy the same item on the same day. The item takes 5 business days to make. Person 1 chooses standard second class postage. Person 2 chooses next day delivery. Their items will be taken to the post office on the same day (as the items take the same amount of time to make) but person 1's item is posted second class, while person 2 gets theirs posted next day delivery.
𝘞𝘦 𝘢𝘳𝘦 𝘢𝘭𝘸𝘢𝘺𝘴 𝘩𝘢𝘱𝘱𝘺 𝘵𝘰 𝘳𝘦𝘱𝘭𝘢𝘤𝘦 𝘢𝘯𝘺 𝘫𝘦𝘸𝘦𝘭𝘭𝘦𝘳𝘺 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘩𝘢𝘴 𝘢 𝘮𝘢𝘯𝘶𝘧𝘢𝘤𝘵𝘶𝘳𝘪𝘯𝘨 𝘧𝘢𝘶𝘭𝘵. 𝘏𝘰𝘸𝘦𝘷𝘦𝘳, 𝘸𝘦 𝘥𝘰𝘯’𝘵 𝘳𝘦𝘱𝘭𝘢𝘤𝘦 𝘪𝘧 𝘢𝘯 𝘪𝘵𝘦𝘮 𝘪𝘴 𝘥𝘢𝘮𝘢𝘨𝘦𝘥 𝘢𝘤𝘤𝘪𝘥𝘦𝘯𝘵𝘢𝘭𝘭𝘺 𝘰𝘳 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘨𝘦𝘯𝘦𝘳𝘢𝘭 𝘸𝘦𝘢𝘳 𝘢𝘯𝘥 𝘵𝘦𝘢𝘳.
Fair wear and tear is not a fault and you have no right to return, refund or exchange if a problem arises because of failure to follow any care instructions you were given on purchase as this will fall under misuse. Please do not assume that because other items of jewellery that you may own tolerate a level of wear and tear that all items can be treated the same.
𝙎𝙩𝙖𝙣𝙙𝙖𝙧𝙙 𝙋𝙧𝙖𝙘𝙩𝙞𝙘𝙚: We conform to all UK regulations in respect to Hallmarking with the Assay office. This means that we hallmark all of our items. The only exceptions are items which fall beneath the specified weight thresholds which are 1 gram for gold, 7.78 grams for silver, 0.5 grams for platinum and 1 gram for palladium.
𝙐𝙣𝙙𝙚𝙧𝙬𝙚𝙞𝙜𝙝𝙩 𝙄𝙩𝙚𝙢𝙨: We are happy to hallmark any items below this weight, but there will be an extra charge of £20 for doing so as this will not have been factored into our pricing for that item as it isn't required as standard.
We aim to create and dispatch your order within 5 business days. Most are dispatched much sooner than this, but during busy gifting periods our order list can fill up quite quickly. All standard orders ship FREE OF CHARGE.
As standard your parcels are shipped with Royal Mail for delivery within 1 to 5 working days in the UK, 6-8 working days in the EU and 10-15 working days internationally. Please see www.royalmail.co.uk for further details.
Keep in mind that these dates are from the date it’s shipped and not the date the order was placed and
Unfortunately, we don’t deliver your parcels ourselves so we can’t guarantee these times, and if your order hasn’t arrived when expected then it’s likely due to delays with Royal Mail.
We try to have all of the items that we have available to purchase on the website in stock but as we hand-make our items, occasionally things do go wrong and we go out of stock as supplies may not be available. If this happens we will offer a refund, an alternative or give you a date as to when we estimate they will be back in stock. It will be your choice which to go for.